Tag: JTBD & Customer Research

If You Have to “Nudge Me”, Don’t Nudge Me

“Ping me if you need anything!” — I’ve heard this in a dozen variations from people who later became clients, and from clients themselves. And it doesn’t work. It’s the same logic as that line: “If you have to explain it, don’t.”Here it becomes: if you have to nudge, don’t nudge. A client might mean […]

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The AI That “Sells to Everyone”

TW: strong language Images are generated by DALL·E, Sora, Midjourney, Grok, ChatGPT (which routes the task to DALL·E). Text is written by Grok, ChatGPT, DeepSeek. There are whole communities, Telegram channels, and courses that “teach” you how to earn money and do work with neural nets — the key part being: don’t do the work […]

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The Self-Sabotaging Pinocchio Who Doesn’t Read the Report

I have a stubborn belief: clients who don’t read our reports behave like a classic angry Pinocchio — carving their own problems with their own hands. Why? Because our report isn’t a formality. It’s a decision-making tool. And a decision made without data is like jumping with a parachute while blindfolded. Maybe you’ll get lucky. […]

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2 of 2: A Tale About Why Qualified Leads Must Be Measured

I’ve had two consultations. In the first one, it was predictable: they weren’t thinking about this. In the second one… I honestly don’t even know what to say. This is, once again, about qualified leads. So I’ll repeat my “qualified lead square” just in case: In both consultations we talked about the conversion funnel: how […]

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How to use SWOT analysis effectively to grow

How to use SWOT analysis effectively to grow

This article is about how to use SWOT analysis effectively to grow a business. So what is “analysis”, actually? Numbers are not analysis Text is not analysis So is interpretation analysis? A proper definition of analysis Analysis is usually performed using specific methods and procedures that ensure consistency, reliability, and objectivity of the results. During […]

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How to work with positioning

How to work with positioning

I’ll say it right away: positioning is not an easy thing. Most likely you won’t “solve” it in one attempt. This article is meant to push you into doing the work. How your positioning will take shape Why positioning matters Positioning exists to help you stand out. In everyday language, people call it “differentiating from […]

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Marketing Frameworks for Creatives

Marketing Frameworks for Creatives

Let me explain it “on fingers” one more time. A marketing framework is a “working marketing frame” — from English frame (a frame) and work (work). Work is not a wolf. Work is… “work”. Why is it a working marketing frame? Because its тезисы-пункты (thesis-points) give your thinking a direction: they drop the right concepts […]

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How to work with the “square” of target audience measurement”

How to work with the “square” of target audience measurement”

This is a dry HOWTO instruction on how to work with the “square” of target audience (TA) measurement — and why it’s even a “square”.Essentially, this is a published slide deck: slides, broken into parts, plus a few explanatory comments about each slide. Terms, and why they’re called that What’s the difference? What is “target-audience […]

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HOW NOT TO HANDLE NEGATIVE FEEDBACK

HOW NOT TO HANDLE NEGATIVE FEEDBACK

Using “School of Rock” as an example (VK link; for readers outside Russia: VK is a major Russian social network, roughly comparable to a Facebook-style platform in how communities and comment threads work). Ethical disclaimer: I’m pointing to the source where I found this example because it’s already public. Any SMM specialist or paid-traffic manager […]

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A Game of Peeking: Gamification in Social Media

A Game of Peeking: Gamification in Social Media

To help this article travel beyond my own communities, I’ll add a bit of context about my background: I’m a philosophy-and-humanities guy, a self-taught tech nerd who drifted into art—and now I blend that with internet marketing and SMM (social media marketing). This piece is, at the same time, an explanation of what gamification is—and […]

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