Tag: Reputation

HOW NOT TO HANDLE NEGATIVE FEEDBACK

HOW NOT TO HANDLE NEGATIVE FEEDBACK

Using “School of Rock” as an example (VK link; for readers outside Russia: VK is a major Russian social network, roughly comparable to a Facebook-style platform in how communities and comment threads work). Ethical disclaimer: I’m pointing to the source where I found this example because it’s already public. Any SMM specialist or paid-traffic manager […]

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How to Work with Positive and Negative Reviews

How to Work with Positive and Negative Reviews

This article answers these questions: – How do you work with positive and negative customer reviews? – How do you use customer reviews to promote a company? General notes: Let’s first look at reviews through the lens of the customer journey, including customer experience (CX). 1. First, a potential customer feels they have a need: […]

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“The Streisand Effect” or: DON’T DELETE NEGATIVE REVIEWS

“The Streisand Effect” or: DON’T DELETE NEGATIVE REVIEWS

Act I: The Diva Meet Barbra Streisand. And yes — Barbra, not Barbara. Barbra, these are people. People, this is Barbra. Nice to meet you all. As we say in Russian: “a sportswoman, a komsomolka (member of Komsomol; Soviet youth organisation), and simply a beauty!” (A very old catchphrase — meaning: she’s got it all.) […]

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Ne.Studio. One Client, Pure Gold

Ne.Studio. One Client, Pure Gold

About the project Ne.Studio is a design studio — a team of specialists in graphic design, branding, and web design. Our teams had already crossed paths, and the design of our own community was crafted by the professional hands at Ne.Studio. This is the kind of thing you judge with your eyes, so take a […]

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